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cheap php web hosting Web Hosting Knowledge Base
Below you will find our affordable web hosting plans. Underline links will provide additional information. As a web hosting provider from time to time include value added services.

Control Panel
What is Cpanel ?
How do I access my Control Panel ?
Where can I view my stats ?

Email / Webmail
How do I setup my email client ?
How do I create a new email account ?
Best Practices to reduce Spam
What is Spam Assassin ?
How can I access my email via the web ?
FTP
What is FTP ?
How do I login and upload my files with FTP ?
Where do I put my files ?
How do I make directories and navigate them ?
Will I have unlimited access to update my site ?

 

Billing
Who is Datums Internet Solutions, LLC ?
Is my credit card secure ?
How do I update my billing information ?
Are there any hidden fees ?
How do I change by billing option Month to Yearly ?

 

Pre-Sales
Does SunsetHost Support JSP, ASP ?
Does SunsetHost Support PHP, MySQL ?
Can I signup with an existing domain ?
What kind of Backups do you do?
Will you assist in the transferring of a website ?

 

Need More Help !!
Submit a trouble ticket to a department
Email Technical Support
Contact Technical Support via AIM

 

 

 

 

 

 

 

 

 

 

 

 

What is Cpanel ? (faq home)

What is cPanel?
cPanel is a server side management system that runs the back end of your site.
From here you have access to many controls and scripts that will add everything
from tracking abilities to adding new scripts to your site.

How do I access my Control Panel ? (faq home)
Accessing the Control Panel is easy simply go to yourdomain.com/cPanel. Once you have
done one of those that, a new login window will pop up. Just put in your user
name and password, as assigned to you from your welcome e-mail and you\'re all
set!

The insides of cPanel
All of the different options might be a little over whelming the first time you
login to your account. For the most part, everything is sub-divided into it\'s
own category and box. At the top you should see a message logging in your IP
address.

Starting at the top
At the top you should see four boxes reading: Home, File Manager, Update
Contact Info, and Log Out.
Home - This will lead you back to the main cPanel screen.
File Manager - This will lead you to cPanel\'s File Manager.
Update Contact Info - This will allow you to change your contact e-mail.
Log Out - This will log you out of cPanel.

Account Information
On your left, you should see a box titled \"Account Information\". Listed through
this box you should see a plethora of information on your account. Here\'s a
list of some of the more important details and what it means for you and your
account at SunsetHost.
Sub Domains - The number of sub domains you have set up on your account
currently.
MySQL Databases - The number of active MySQL Databases you are using.
Disk Usage - Shows the amount of disk usage you are using.
SQL Disk Usage - Shows the amount of SQL desk usage you are using.
Bandwidth Usage This Month - Your bandwidth usage for the month.
Disk Space Available - The amount of space you have left currently.
Email Accounts - The number of e-mail accounts you have set up.
Email Forwarders - The number of e-mail forwarders you have set up.
Auto-Responders - The number of auto-responders you have set up.
Mailing Lists - The number of mailing lists you have set up.
Email Filters - The number of e-mail filters you have set up.
FTP Accounts - The number of FTP accounts you have set up.

Server Information
This is the box located under the \"Account Information\" box. In this box you
will get more details about the Sunset Server that you are
currently on.
CPanel Version/Build - The version/build number of the cPanel.
Operating System - The operating system the server you\'re on.
Apache Version - Apache version for the server you\'re on.
Perl Version - The Perl version for the server you\'re on.
Perl Path - The path to Perl for the server you\'re on.
Installed Perl Modules - A list of installed Perl modules on you\'re on.
PHP Version - The version of PHP your server is using.
MySQL Version - The version of MySQL your server is using.
SendMail Path - The path to SendMail on your server.

Server Status
When you click on this link you\'ll get a full detailed list of what all is up
and running on your site, or what might be down at the moment.

 

 

 

 

Where can I view my stats ? (faq home)

Once you log into the control panel click on 'Web/FTP Stats' then click on 'Urchin Stats'.

About Urchin
How are visitors getting to your site? How are they using your site? Are visitors converting into customers? Which marketing efforts are paying off? Urchin answers all of these questions and many more with its detailed unique visitor reports. Urchin 5 sets the bar with the most advanced visitor tracking methods in the industry. Urchin's reports allow you to optimize your website and save money by increasing the effectiveness of your marketing dollars. And Urchin is the only analytics product to use Adobe's SVG technology to display stunning charts and graphs that load instantly. Change your report's date range or use Urchin's report side filters to modify the information you are viewing and Urchin's graphics update in a blink - leaving competing products in the dust

 

 

 

 

How do I setup my email client ? (faq home)

These instructions are based on Outlook Express 6.0, but should work for prior versions.

Outlook Express Setup
Startup Outlook Express, then click Tools, then Accounts, then Add, then Mail
Enter your name as you would like it to appear, and then click Next (eg: John Doe)
Enter your full e-mail address, and click Next (eg: jdoe@mydomain.com)
Enter your mail server name for both incoming & outgoing mail server, and click Next (eg: mail.yourdomain.com)
Enter your account name (same as your full e-mail address) and password, and click Next (eg: jdoe@yourdomain.com)
Click Finish. The Internet Accounts window redisplays.
Click on the Mail tab, and your Account you just created should appear.
Click on Properties, then Servers
Click on the box labeled 'My server requires authentication'
Click Apply, then OK, then Close

These instructions are based on Outlook 2002, but should be applicable to other versions.

Outlook 2002 Setup
Start up Outlook, then click on Tools, then E-mail Account
Click on 'Add a new e-mail account', then click Next
Click on 'POP3', then click Next
Fill in the fields for your e-mail settings, using the following as an example:
Your Name: John Doe
E-mail Address: jdoe@yourdomain.com
Incoming mail server: mail.yourdomain.com
Outgoing mail server: mail.yourdomain.com
User name (same as your e-mail address): jdoe@yourdomain.com
Password
Click on More Settings, and a new window displays
Click on the Outgoing Server tab
Click on the 'My outgoing server (SMTP) requires authentication', then click OK
Click on 'Test Account Settings';
If successful click Close, then Next, then Finish

 

Best Practices to reduce Spam (faq home)

* Never make a purchase from an unsolicited email
If spamming weren't economically viable, it would be obsolete. Not only
can an email user fall prey to a potentially fraudulent sales scheme,
but his or her email address can also be added to the numerous email
lists that are sold within the spamming community, further compounding
the number of junk emails received.


* If you do not know the sender of an unsolicited email message,
delete it
While most spam is usually just annoying text, a spam email message
could actually contain a virus and/or other exploit that could damage
the computers of all who open it.


* Never respond to any spam messages or click on any links in the
message
Replying to any spam message, even to "unsubscribe" or be "removed" from
the email list only confirms to the spammer that you are a valid
recipient and a perfect target for future spamming.


* Avoid using the preview functionality of your email client
software
Many spammers use advertising techniques that can track when a message
is viewed, even if you don't click on the message or reply. Using the
preview functionality essentially opens an email and tells spammers you
are a valid recipient, which can result in even more spam.


* When sending email messages to a large number of recipients, use
the blind copy (BCC) field to conceal their email addresses
Sending email where all recipient addresses are "exposed" in the "To"

 

 

 

What is Spam Assassin ? (faq home)

SpamAssassin(tm) is a mail filter to identify spam. Using its rule base, it uses a wide range of heuristic tests on mail headers and body text to identify "spam", also known as unsolicited commercial email. How do I configure SpamAssassin ? (coming soon).

 

 

 

 

How can I access my email via the web ? (faq home)

To access your webmail interface simply go to :

http://www.yourdomain.com/webmail, a pop box will appear.
For the username enter user@yourdomain.com, followed by the password.
You will have ability to choose from 3 webmail clients.

 

 

 

 

How do I create a new email account ? (faq home)

Log into your control panel (www.yourdomain.com/cpanel)
Click on 'Mail Menu' tab
Click on 'Add Account' at the bottom of the screen
Enter user name and password, then click on 'Create'

 

 

 

Does SunsetHost Support JSP, ASP ? (faq home)

No, sorry...Active Server Pages (ASP) and ColdFusion (CF) are primarily designed for use on Windows NT-based web servers and all of our servers are UNIX-based. While javascript is fully supported we do not support Java servlets (JSP) at this time.

 

 

Does SunsetHost Support PHP, MySQL ? (faq home)

Yes, all of our servers fully support PHP, MySQL and Perl.

 

Can I signup with an existing domain ? (faq home)

Yes, During the signup process select "I am transferring my domain name." In your welcoming letter you will have the information need to have the domain point to your new SunsetHost account.

 

 

 

What kind of Backups do you do? (faq home)

We currently have complete on site daily backup. We also have complete remote site tape backups. These would be used incase of a disaster recovery situation.

 

 

Will you assist in the transferring of a website ? (faq home)

We will provide instruction on where and how to transfer your site. We will explain the directory structure and work with you on getting the site up and ready.

 

 

Who is Datums Internet Solutions, LLC ? (faq home)

Datums Internet Solutions, LLC is the parent company of SunsetHost.Com. Datums Internet Solutions, LLC is a privately held, debt free, profitable and rapidly growing company.

 

 

 

Is my credit card secure ? (faq home)

We make every effort to keep your personal information, including your credit card number, secure. We use Secure Socket Layer (SSL) encryption which is supported by most browsers. If your browser does not support SSL we will not allow you to continue with your reservation. As you enter your credit card number, SSL encodes it so it is transmitted in a format that prevents eavesdropping or data theft. Once received by our secure server, your credit card number is never transmitted over the Internet again.


How do I update my billing information ? (faq home)

If you need to update credit card information or payment method, please email billing@sunsethost.com, include name domain and telephone number, a client associate will contact you.

 

 

Are there any hidden fees ? (faq home)

There are NO hidden fees.

 

 


How do I change by billing option Month to Yearly ? (faq home)

If you need to update credit card information or payment method, please email billing@sunsethost.com, include name domain and telephone number, a client associate will contact you.

 

 

What is FTP ? (faq home)

Short for File Transfer Protocol, the protocol used on the Internet for exchanging files. FTP works in the same way as HTTP for transferring Web pages from a server to a user's browser and SMTP for transferring electronic mail across the Internet in that, like these technologies, FTP uses the Internet's TCP/IP protocols to enable data transfer. FTP is most commonly used to download a file from a server using the Internet or to upload a file to a server (e.g., uploading a Web page file to a server).

 

 

How do I login and upload my files with FTP ? (faq home)

Use your favorite ftp program such as CuteFTP, WS_FTP or Fetch for Macintosh and connect to your domain. Instead of logging in as anonymous, use the login and password we have assigned for you. This will give you an FTP connection to your home directory.

 

 

 

Where do I put my files ? (faq home)

Once you have FTP'ed to your account you can place all your pages in the www directory.
To access those pages via the browser simply go to http://www.yourdomain.com/pagename.htm

 

 

 

How do I make directories and navigate them ? (faq home)

The majority of FTP Clients will have this functionality built into a button (mkdir).
If you create a directory withing www, you will be able to access this directory by going to the following: http://www.yourdomain.com/newdirectory/newpage.html

 

 

Will I have unlimited access to update my site ? (faq home)

You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your Web pages on your own computer and upload files to your Web site at your leisure.

 

 

Email Technical Support (faq home)

Technical Support is available 24/7 at the following address support@sunsethost.com

 

 

 

Contact Technical Support via AIM (main)

To contact our support staff via AIM (AOL Instant Messenger) simply send a message to any of the following

SHWeb01 SHWeb02 SHWeb03

 

 


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