 What
is Cpanel ?
(faq home)
What is cPanel?
cPanel is a server side management system
that runs the back end of your site.
From here you have access to many controls
and scripts that will add everything
from tracking abilities to adding new scripts
to your site.
How
do I access my Control Panel ?
(faq home)
Accessing the Control Panel is easy simply
go to yourdomain.com/cPanel. Once you have
done one of those that, a new login window
will pop up. Just put in your user
name and password, as assigned to you from
your welcome e-mail and you\'re all
set!
The insides of cPanel
All of the different options might be a
little over whelming the first time you
login to your account. For the most part,
everything is sub-divided into it\'s
own category and box. At the top you should
see a message logging in your IP
address.
Starting at the top
At the top you should see four boxes reading:
Home, File Manager, Update
Contact Info, and Log Out.
Home - This will lead you back to the main
cPanel screen.
File Manager - This will lead you to cPanel\'s
File Manager.
Update Contact Info - This will allow you
to change your contact e-mail.
Log Out - This will log you out of cPanel.
Account Information
On your left, you should see a box titled
\"Account Information\". Listed
through
this box you should see a plethora of information
on your account. Here\'s a
list of some of the more important details
and what it means for you and your
account at SunsetHost.
Sub Domains - The number of sub domains
you have set up on your account
currently.
MySQL Databases - The number of active MySQL
Databases you are using.
Disk Usage - Shows the amount of disk usage
you are using.
SQL Disk Usage - Shows the amount of SQL
desk usage you are using.
Bandwidth Usage This Month - Your bandwidth
usage for the month.
Disk Space Available - The amount of space
you have left currently.
Email Accounts - The number of e-mail accounts
you have set up.
Email Forwarders - The number of e-mail
forwarders you have set up.
Auto-Responders - The number of auto-responders
you have set up.
Mailing Lists - The number of mailing lists
you have set up.
Email Filters - The number of e-mail filters
you have set up.
FTP Accounts - The number of FTP accounts
you have set up.
Server Information
This is the box located under the \"Account
Information\" box. In this box you
will get more details about the Sunset Server
that you are
currently on.
CPanel Version/Build - The version/build
number of the cPanel.
Operating System - The operating system
the server you\'re on.
Apache Version - Apache version for the
server you\'re on.
Perl Version - The Perl version for the
server you\'re on.
Perl Path - The path to Perl for the server
you\'re on.
Installed Perl Modules - A list of installed
Perl modules on you\'re on.
PHP Version - The version of PHP your server
is using.
MySQL Version - The version of MySQL your
server is using.
SendMail Path - The path to SendMail on
your server.
Server Status
When you click on this link you\'ll get
a full detailed list of what all is up
and running on your site, or what might
be down at the moment.
Where
can I view my stats ?
(faq home)
Once you log into the control panel click
on 'Web/FTP Stats' then
click on 'Urchin Stats'.
About Urchin
How are visitors getting to your
site? How are they using
your site? Are visitors
converting into customers? Which
marketing efforts are paying off?
Urchin answers all of these questions and
many more with its detailed unique visitor
reports. Urchin 5 sets the bar with the
most advanced visitor tracking methods in
the industry. Urchin's reports allow you
to optimize your website and save money
by increasing the effectiveness of your
marketing dollars. And Urchin is the only
analytics product to use Adobe's SVG technology
to display stunning charts and graphs that
load instantly. Change your report's date
range or use Urchin's report side filters
to modify the information you are viewing
and Urchin's graphics update in a blink
- leaving competing products in the dust
How
do I setup my email client ?
(faq home)
These instructions are based on Outlook
Express 6.0, but should work for prior versions.
Outlook Express Setup
Startup Outlook Express, then click Tools,
then Accounts, then Add, then Mail
Enter your name as you would like it to
appear, and then click Next (eg: John Doe)
Enter your full e-mail address, and click
Next (eg: jdoe@mydomain.com)
Enter your mail server name for both incoming
& outgoing mail server, and click Next
(eg: mail.yourdomain.com)
Enter your account name (same as your full
e-mail address) and password, and click
Next (eg: jdoe@yourdomain.com)
Click Finish. The Internet Accounts window
redisplays.
Click on the Mail tab, and your Account
you just created should appear.
Click on Properties, then Servers
Click on the box labeled 'My server requires
authentication'
Click Apply, then OK, then Close
These instructions are based on Outlook
2002, but should be applicable to other
versions.
Outlook 2002 Setup
Start up Outlook, then click on
Tools, then E-mail Account
Click on 'Add a new e-mail account', then
click Next
Click on 'POP3', then click Next
Fill in the fields for your e-mail settings,
using the following as an example:
Your Name: John Doe
E-mail Address: jdoe@yourdomain.com
Incoming mail server: mail.yourdomain.com
Outgoing mail server: mail.yourdomain.com
User name (same as your e-mail address):
jdoe@yourdomain.com
Password
Click on More Settings, and a new window
displays
Click on the Outgoing Server tab
Click on the 'My outgoing server (SMTP)
requires authentication', then click OK
Click on 'Test Account Settings';
If successful click Close, then Next, then
Finish
Best
Practices to reduce Spam
(faq home)
* Never make a purchase from an unsolicited
email
If spamming weren't economically viable,
it would be obsolete. Not only
can an email user fall prey to a potentially
fraudulent sales scheme,
but his or her email address can also be
added to the numerous email
lists that are sold within the spamming
community, further compounding
the number of junk emails received.
* If you do not know the sender of an unsolicited
email message,
delete it
While most spam is usually just annoying
text, a spam email message
could actually contain a virus and/or other
exploit that could damage
the computers of all who open it.
* Never respond to any spam messages or
click on any links in the
message
Replying to any spam message, even to "unsubscribe"
or be "removed" from
the email list only confirms to the spammer
that you are a valid
recipient and a perfect target for future
spamming.
* Avoid using the preview functionality
of your email client
software
Many spammers use advertising techniques
that can track when a message
is viewed, even if you don't click on the
message or reply. Using the
preview functionality essentially opens
an email and tells spammers you
are a valid recipient, which can result
in even more spam.
* When sending email messages to a large
number of recipients, use
the blind copy (BCC) field to conceal their
email addresses
Sending email where all recipient addresses
are "exposed" in the "To"
What
is Spam Assassin ?
(faq home)
SpamAssassin(tm) is a mail filter to identify
spam. Using its rule base, it uses a wide
range of heuristic tests on mail headers
and body text to identify "spam",
also known as unsolicited commercial email.
How do I configure SpamAssassin ? (coming
soon).
How
can I access my email via the web ?
(faq home)
To access your webmail interface simply
go to :
http://www.yourdomain.com/webmail, a pop
box will appear.
For the username enter user@yourdomain.com,
followed by the password.
You will have ability to choose from 3 webmail
clients.
How
do I create a new email account ?
(faq home)
Log into your control panel (www.yourdomain.com/cpanel)
Click on 'Mail Menu' tab
Click on 'Add Account' at the bottom of
the screen
Enter user name and password, then click
on 'Create'
Does
SunsetHost Support JSP, ASP ?
(faq home)
No, sorry...Active Server Pages (ASP) and
ColdFusion (CF) are primarily designed for
use on Windows NT-based web servers and
all of our servers are UNIX-based. While
javascript is fully supported we do not
support Java servlets (JSP) at this time.
Does
SunsetHost Support PHP, MySQL ?
(faq home)
Yes, all of our servers fully support PHP,
MySQL and Perl.
Can
I signup with an existing domain ?
(faq home)
Yes, During the signup process select "I
am transferring my domain name." In
your welcoming letter you will have the
information need to have the domain point
to your new SunsetHost account.
What
kind of Backups do you do?
(faq home)
We currently have complete on site daily
backup. We also have complete remote site
tape backups. These would be used incase
of a disaster recovery situation.
Will
you assist in the transferring of a website
? (faq
home)
We will provide instruction on where and
how to transfer your site. We will explain
the directory structure and work with you
on getting the site up and ready.
Who
is Datums Internet Solutions, LLC ?
(faq
home)
Datums Internet Solutions, LLC is the parent
company of SunsetHost.Com. Datums Internet
Solutions, LLC is a privately held, debt
free, profitable and rapidly growing company.
Is
my credit card secure ?
(faq home)
We make every effort to keep your personal
information, including your credit card
number, secure. We use Secure Socket Layer
(SSL) encryption which is supported by most
browsers. If your browser does not support
SSL we will not allow you to continue with
your reservation. As you enter your credit
card number, SSL encodes it so it is transmitted
in a format that prevents eavesdropping
or data theft. Once received by our secure
server, your credit card number is never
transmitted over the Internet again.
How
do I update my billing information ?
(faq
home)
If you need to update credit card information
or payment method, please email billing@sunsethost.com,
include name domain and telephone number,
a client associate will contact you.
Are
there any hidden fees ?
(faq home)
There are NO hidden fees.
How
do I change by billing option Month to Yearly
? (faq
home)
If you need to update credit card information
or payment method, please email billing@sunsethost.com,
include name domain and telephone number,
a client associate will contact you.
What
is FTP ? (faq
home)
Short for File Transfer Protocol, the protocol
used on the Internet for exchanging files.
FTP works in the same way as HTTP for transferring
Web pages from a server to a user's browser
and SMTP for transferring electronic mail
across the Internet in that, like these
technologies, FTP uses the Internet's TCP/IP
protocols to enable data transfer. FTP is
most commonly used to download a file from
a server using the Internet or to upload
a file to a server (e.g., uploading a Web
page file to a server).
How
do I login and upload my files with FTP
? (faq
home)
Use your favorite ftp program such as CuteFTP,
WS_FTP or Fetch for Macintosh and connect
to your domain. Instead of logging in as
anonymous, use the login and password we
have assigned for you. This will give you
an FTP connection to your home directory.
Where
do I put my files ?
(faq home)
Once you have FTP'ed to your account you
can place all your pages in the www directory.
To access those pages via the browser simply
go to http://www.yourdomain.com/pagename.htm
How
do I make directories and navigate them
? (faq
home)
The majority of FTP Clients will have this
functionality built into a button (mkdir).
If you create a directory withing www, you
will be able to access this directory by
going to the following: http://www.yourdomain.com/newdirectory/newpage.html
Will
I have unlimited access to update my site
? (faq
home)
You have unlimited access via FTP 24-hours
a day. As such, you can create and maintain
your Web pages on your own computer and
upload files to your Web site at your leisure.
Email
Technical Support
(faq home)
Technical Support is available 24/7 at
the following address support@sunsethost.com
Contact
Technical Support via AIM
(main)
To contact our support staff via AIM (AOL
Instant Messenger) simply send a message
to any of the following
SHWeb01 SHWeb02 SHWeb03
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